Need help, found a bug, or want to reach the team behind Seylo? Here’s how to get in touch. Seylo is built and maintained by a small team, so please be patient: we read everything and reply as fast as we can.
General support
For account issues, questions, bug reports, or feedback, email us at support@seylo.chat.
To help us help you faster, include your username, what you were trying to do, and what happened instead. Screenshots are welcome.
Report abuse or safety concerns
If someone is harassing you, sending harmful content, or otherwise breaking our Community Guidelines, report it to abuse@seylo.chat.
You can also block anyone directly in the app from their profile or the conversation details. Blocking stops all contact from that person immediately.
If you or someone else is in immediate danger, contact your local emergency services first. We can’t provide emergency response.
Privacy & data requests
For questions about your data, or to request a copy or deletion of your account, email privacy@seylo.chat. You can also export or delete your account yourself from Settings.
See our Privacy Policy for how we handle your information.
Report a security issue
Found a flaw in how Seylo protects messages, accounts, or keys? Tell us at security@seylo.chat before disclosing it publicly, and we’ll work with you on a fix.
Please include enough detail to reproduce it. We won’t take legal action against anyone who reports a genuine issue in good faith and gives us a reasonable chance to fix it.
Response times
We aim to reply to support requests within a few business days. Abuse, safety and security reports are prioritized. There’s no phone line. Email is the fastest way to reach us.
One thing we can never help with: reading a message for you. Direct messages are encrypted on your device and we do not hold the key, so support cannot recover, decrypt, or look inside an encrypted conversation: not for you, and not for anyone who asks us to.